Terms and Conditions

General Terms and Conditions – Kraamzorg Moederkracht B.V. (in formation)

Article 1 – Definitions

  • Kraamzorg Moederkracht: Kraamzorg Moederkracht B.V. (in formation), established in the Netherlands.

  • Client: a natural person receiving maternity care.

  • Care Agreement: the agreement between Kraamzorg Moederkracht and the client.

  • Care Provider: the maternity care assistant acting on behalf of Kraamzorg Moederkracht.

  • Overnight Maternity Care: additional maternity care outside regular hours.

Article 2 – Applicability

These terms and conditions apply to all offers, care agreements, and care services provided by Kraamzorg Moederkracht. Deviations are only valid if agreed in writing.

Article 3 – Formation of the Care Agreement

The agreement is concluded after:

  • written/digital registration;

  • acceptance by Kraamzorg Moederkracht; and

  • confirmation of care.

Article 4 – Provision of Care

Kraamzorg Moederkracht provides care:

  • professionally and in accordance with the indicated hours/entitlement; and

  • in compliance with applicable laws and regulations.

Scheduling depends on the indicated hours and availability. In case of illness or force majeure, substitute care may be arranged.

Article 5 – Client Obligations

The client must:

  • provide complete and correct information;

  • ensure a safe environment; and

  • cooperate with the care provided.

Unsafe circumstances may lead to suspension or termination of care.

Article 6 – Payment

  • Costs of maternity care are billed directly to the health insurer.

  • The deductible is billed by your insurance company. It costs €5.70 per hour.

  • Maternity care packages and additional products are invoiced directly by Kraamzorg Moederkracht; payment is due within 14 days.

  • Overnight Maternity Care: full prepayment is required; without payment, the service will not be provided.

  • Late payment results in statutory interest and collection costs.

Cancellation of Overnight Maternity Care:

  • Up to 48 hours in advance: free of charge

  • Within 48 hours: 50% payable

  • Within 24 hours or no-show/non-use: 100% payable

Article 7 – Liability

  • Liability applies only to direct damage caused by a demonstrable failure to perform.

  • Liability is limited to the amount covered by insurance.

  • No liability for indirect or consequential damage.

Article 8 – Force Majeure

  • Force majeure includes illness, emergencies, and unforeseen circumstances.

  • Kraamzorg Moederkracht may arrange substitute care.

Article 9 – Complaints Procedure

  • Complaints must be submitted in writing; confirmation of receipt will be provided within 5 working days.

  • If not satisfied, the client may turn to a recognized dispute resolution body in accordance with the Wkkgz.

  • Privacy complaints may be submitted to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Article 10 – Applicable Law

  • Dutch law applies.

  • Disputes will be submitted to the competent court in the Netherlands.